Return policy

HOW DO I RETURN AN ORDER?

If you are not satisfied with your purchase and wish to return an item, please contact us via email. donzapas@gmail.com, Please provide your order number and the reason for your return. Please note that you have a period of 14 days from receipt of your order to make the return, After this time, your product will not be eligible for return.

(According to the Article 44 of Law 7/1996 of January 15 on the regulation of retail trade, as amended by Law 47/2002 of December 19)

If you decide to return an order, you will be responsible for the shipping costs.

Our customer service team will review your return request and send instructions if the return is approved. Returned items must be in their original packaging, including all accessories, manuals, and documentation. Returned items must be unused, in the same condition as when we shipped them to you, and in their original packaging. Stains, bent cards, broken seals, or torn plastic wrap will not be accepted. If the condition of the product returned to us is not acceptable, we reserve the right to refuse the refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrectly purchased products, and products damaged due to customer mishandling. Don Zapas reserves the right to refuse any return.

WHAT DO I DO IF THE PRODUCT RECEIVED IS DAMAGED OR INCORRECT?

Please contact our customer support team via email donzapas@gmail.com para To initiate the return process, please include the following information:

• Order Number
• Proof of Purchase
• Video or photo of the product to be returned (if applicable) • Full shipping address
• Phone number

In some cases, you may be asked to include a video or photo of the defective product as proof in order to receive a refund or replacement.

HOW LONG DOES THIS PROCESS TAKE?

Processing returns can take up to 14 business days from the day we receive your return. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be issued for the returned products. For non-defective items, the refund excludes all shipping and handling charges.

WHEN WILL I RECEIVE MY PURCHASE VOUCHER?

All refunds will be credited with a store credit for the same amount as the order being returned.

Once we receive your order, our quality team will inspect it to ensure it is in its original condition. After this process, you will receive an email with your purchase voucher.

The voucher will be valid for 12 months.

HOW CAN I CHANGE OR CANCEL AN ORDER?

We allow you to modify or cancel an order within 12 hours of purchase. To do so, access our customer service center and create an inquiry by providing the requested information. Select the inquiry type that best suits your situation so our agents can assist you as quickly as possible.

Please note that after 12-24 hours, our products have already been packed and are ready for shipment, so we will not be able to change your order details.